Privacy Policy

We may collect the following categories of personal information:

• Contact information: name, phone number, email address, and mailing address.
• Care-related information: the nature of care needs, relationship to care recipient, county or city of residence, and insurance information you voluntarily provide.
• Communications: records of your messages, form submissions, emails, and phone call logs.
• Technical data: IP address, browser type, operating system, pages visited, and time spent on our website (collected via cookies and analytics tools).
• SMS opt-in data: your consent to receive text messages and any opt-out requests.

• Directly from you when you fill out a contact or consultation form on our website.
• When you call or email us.
• When you opt in to receive SMS/text message communications from us.
• Automatically through cookies and analytics technologies when you use our website.

We use the information we collect to:

• Respond to your inquiries and schedule consultations.
• Provide, manage, and improve our home care services.
• Send you appointment reminders, care updates, and service-related notifications.
• Send SMS/text messages you have opted in to receive.
• Verify insurance coverage and process billing.
• Comply with applicable legal obligations.
• Improve our website and marketing efforts using aggregated, anonymized data.

Message frequency: Message frequency varies based on your inquiry and care plan status. You may receive up to 5 messages per month.

Message and data rates may apply. Standard carrier message and data rates may apply depending on your mobile plan.

Opt-out: You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After texting STOP, you will receive one additional message confirming that you have been unsubscribed. You will not receive further SMS messages unless you re-opt in.

Help: For assistance, reply HELP to any SMS message or contact us at 210-401-3925 or info@allegiantcarepartners.com.

No sharing of SMS opt-in data: We will not share, sell, rent, or trade your SMS opt-in data or consent with third parties for their own marketing purposes.

Our SMS communications are powered by RingCentral. By using our contact forms or opting into text message communications, you acknowledge that your information may be processed by RingCentral in accordance with RingCentral’s Privacy Notice.

We use cookies and similar tracking technologies to analyze trends, administer the website, and gather demographic information about our user base. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, though some features may not function properly.

We use Google Analytics to help understand how visitors interact with our site. Google Analytics collects data such as your IP address, browser type, and pages visited. You can opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on.

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: We share information with trusted third-party vendors who assist us in operating our website, processing communications (including RingCentral for SMS and phone services), and delivering care coordination services. These providers are bound by confidentiality obligations.
• Legal compliance: We may disclose information if required to do so by law, court order, or government regulation, or to protect the rights, safety, or property of our company, clients, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of our company assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain legal exceptions.
• Opt out of SMS communications at any time by replying STOP.
• Opt out of marketing emails by clicking the unsubscribe link in any email.
• Request that we not sell your personal information (we do not sell personal information).

To exercise any of these rights, please contact us at info@allegiantcarepartners.com or call 210-401-3925.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

We reserve the right to update this Privacy Policy at any time. When we do, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following the posting of changes constitutes your acceptance of those changes.

If you have questions about this Privacy Policy or our privacy practices, please contact us: